FAQ

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Production

Are your pieces made to order or in stock?

We offer both made-to-order and in-stock pieces. Availability is listed on each individual product page.

How long does production take for made-to-order pieces?

Made-to-order pieces typically ship within approximately 3–6 weeks of purchase. Production timelines are estimates and may vary depending on the piece and production capacity.

How quickly do in-stock items ship?

In-stock pieces typically ship within 1–3 business days of purchase.

What happens if my order includes both made-to-order and in-stock items?

If your order includes a combination of made-to-order and in-stock pieces, the entire order will ship once all items are complete.

If you need a piece by a specific date, please email hello@bearingsnyc.com prior to placing your order. We’ll do our best to accommodate special requests. Additional shipping charges may apply.

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Shipping

Where do you ship?

We ship within the United States and Canada.

Can I choose my shipping speed?

Yes. Shipping options and speeds are available at checkout.

Do you ship internationally?

We currently ship within the United States and Canada. International packages may be subject to taxes and duties which are the responsibility of the customer.

Will my package require a signature?

Certain orders may require a signature upon delivery for security purposes.

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Returns

Made to order

Each piece is made to order. Review your selection carefully before purchase.

Returns are accepted on non-custom pieces within 7 days of delivery. To initiate, contact hello@bearingsnyc.com with your order details.

Approved returns must be shipped within 7 days of authorization.Items must be unworn, in original condition, and returned with all original packaging. Non-compliant returns may be refused.

A 20% restocking fee applies. Shipping costs are non-refundable. Return shipping is the responsibility of the customer.

Sizing is not eligible for return. Resizing may be available for a $50 fee, plus shipping.

Final sale

Custom or made-to-order pieces outside the core collection

Engraved or personalized items

Signature Collection items

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Care

How do I care for solid gold jewelry?

To care for solid gold pieces:

  • Clean gently with warm water, mild dish soap, and a soft toothbrush
  • Rinse thoroughly and pat dry with a lint-free cloth
  • Avoid harsh chemicals (chlorine, bleach, household cleaners)
  • Avoid abrasive surfaces and prolonged exposure to water (pools, hot tubs, showers)
How do I care for sterling silver jewelry?

To prevent tarnish and oxidation:

  • Avoid swimming, bathing, or showering while wearing your jewelry
  • Store your piece in its dust bag or box when not in use

If tarnishing occurs, gently clean the piece with the polishing cloth.

Use the polishing cloth provided to gently clean and maintain the finish